SMS for Charities & Community Groups

Practical messages for volunteers and supporters

Use text messaging to coordinate volunteers, announce event changes and share timely service information with the people affected. A venue change for volunteers can go to the relevant rota rather than every supporter on the database.

Events, services and consent

Keep supporter marketing preferences separate from operational messages. Well maintained contact groups help avoid unnecessary messages and make urgent updates easier to manage. Keeping fundraising permissions distinct makes it easier to send operational information responsibly.

Start with well-maintained groups

Tell us about your charity’s communication needs and contact-list structure. Agree who may send an urgent update and who can correct a contact number after a failed delivery.