AI SMS Agents & Assisted Messaging

SMS that fits the way your team works

An AI-assisted SMS workflow can help categorise incoming requests and draft or route replies where suitable. The design should make it clear when a person needs to review or take over.

Common uses

Start with a narrow use case, such as booking queries or routine status questions. Define approved answers, escalation rules and what customer data the agent can access.

Getting started

We offer bespoke workflow design for organisations exploring these systems; features and integration requirements are agreed per project.